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vicco.

Returns & refunds

Something not right? Tell us and we will sort it. Here is how the process runs.

  1. 01

    Get in touch

    Message us with your order number and what went wrong. Photos help if an item arrived damaged or faulty.

  2. 02

    We confirm the next step

    If your item is eligible under our refund policy, we send return instructions and an address. Nothing needs to be posted back before you hear from us.

  3. 03

    Resolution

    Once the return is received and checked, the refund is issued to your original payment method. Your bank decides how quickly it appears.

Hygiene and intimate products

Items in this category are subject to specific eligibility rules for health and safety reasons. The exact terms — including which items can be returned and in what condition — are set out in our refund policy.

Read the refund policy

Damaged, faulty or wrong item

If an order arrives damaged, faulty, or is not what you ordered, contact us with your order number and we will make it right. Returns for this reason are handled separately from change-of-mind returns.

Start a return

Returns are handled privately. Packaging for a return does not need to identify the contents, and our correspondence stays neutral.

Returns & refunds | vicco.